Top 10 Transactional Skills you can Incorporate in your Enhanced People Skills (EPS) Development

Transactional skills help individuals to think critically and creatively about the future and to drive growth and success.  By mastering these skills, individuals can become more effective innovators.  Here are the top 10 transactional skills for the workplace:

Active listening: Active listening is the ability to focus on what someone is saying and understand their perspective.  It involves paying attention to nonverbal cues and asking clarifying questions to ensure you fully understand the message being conveyed.

Clear communication: Clear communication involves being able to express yourself clearly and effectively to others.  It involves using concise and specific language, avoiding jargon, and being mindful of your tone and body language.

Conflict resolution: Conflict resolution skills involve the ability to address disagreements and find mutually acceptable solutions.  This includes being able to remain calm under pressure, actively listening to all parties involved, and being willing to compromise.

Problem-solving: Problem-solving skills involve the ability to identify issues and find effective solutions.  This includes being able to analyze information, evaluate alternatives, and make informed decisions.

Time management: Time management skills involve the ability to prioritize tasks and manage your time effectively.  This includes setting goals, creating a schedule, and staying organized.

Teamwork: Teamwork skills involve the ability to work effectively with others towards a common goal.  This includes being able to communicate clearly, respect diverse opinions, and collaborate to achieve a shared objective.

Adaptability: Adaptability skills involve the ability to be flexible and adjust to changing circumstances.  This includes being open to new ideas, being able to learn quickly, and being able to work effectively in unfamiliar environments.

Leadership: Leadership skills involve the ability to inspire and guide others towards a common goal.  This includes being able to communicate a clear vision, motivate team members, and lead by example.

Emotional intelligence: Emotional intelligence involves the ability to understand and manage your own emotions, as well as the emotions of others.   This includes being able to empathize with others, build strong relationships, and manage conflict effectively.  YES, if you follow my writings, I also have Emotional Intelligence in Top 10 for Transactional Skills – EI (or EQ) is so critical it not only impacts day-to-day activities, but can also impact the strategic stance of an organization.  It’s that important!

Customer service: Customer service skills involve the ability to provide high-quality service to customers.  This includes being able to communicate effectively, address customer concerns, and provide timely and effective solutions to their problems.